Privacy Policy

1. Introduction

Elevate Venue Consultancy ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at elevateyourvenue.com and use our contact form.

2. Information We Collect

We collect the following information when you submit our contact form:

• Required information: Your name, email address, venue name, number of weddings per year, venue stage, and your message
• Optional information: Phone number and website URL
• Technical information: IP address for security and spam prevention purposes
• Consent record: Your agreement to this privacy policy and consent to be contacted

3. How We Use Your Information

We use your personal information exclusively to:

• Respond to your enquiry about our consulting services
• Communicate with you regarding your wedding venue needs
• Provide you with information about our services that you have requested
• Prevent spam and abuse of our contact form

We will never use your information for marketing purposes without your explicit consent, nor will we share it with third parties for their marketing purposes.

4. Data Storage and Security

Your form submissions are transmitted securely via email using industry-standard encryption protocols. We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse.

These measures include spam detection, form validation, rate limiting, and secure data transmission via HTTPS.

5. Cookies and Local Storage

Our website does not use cookies. We only use browser local storage to save your theme preference (light or dark mode). This is stored locally on your device and contains no personal information.

The theme preference data:

• Is stored only on your device
• Is never transmitted to our servers
• Contains no personal or identifying information
• Can be cleared by clearing your browser's local storage

6. Third-Party Services

We use the following third-party services:

• Email service providers: For receiving and managing contact form submissions securely.

We do not currently use any analytics services, tracking pixels, or advertising networks.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to our processing of your personal data
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at hello@elevateyourvenue.com.

8. Data Retention

We retain your contact form data for as long as necessary to respond to your enquiry and maintain our business records. Typically, this means:

• Active enquiries: Until resolved or you request deletion
• Completed enquiries: Up to 2 years for business records purposes
• Technical security data: Retained only as long as necessary for spam prevention

You may request deletion of your data at any time by contacting us.

9. Children's Privacy

Our services are intended for business professionals in the wedding venue industry. We do not knowingly collect personal information from children under the age of 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

We encourage you to review this Privacy Policy periodically. Continued use of our website after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: